Jessica Williams

Director UX Research Kaiser X Labs. A company of Allianz

Jessica Williams

As a Director for Kaiser X Labs (a company of Allianz), Jessica has shaped the UXR role and operations within the corporate insurance organisation. She drives mixed-method research investigations that build user empathy – to inspire new concepts in early discovery phases, guide decisions during product development cycles, and solve complex business goals through human-centric design – ensuring the voice of users resonates through product teams and the broader company culture.

Prior to working in the financial services sector, Jessica has enjoyed international positions tackling UX challenges within healthcare, smart homes, digital games, and national logistics.

At DDX 2020 she will share insights how design drives innovation from a UX and design research perspective.